Terms & Conditions

1. About Our Services

My Vehicle Assistant is a vehicle management and monitoring platform designed for use in New Zealand. The Services include:

• Vehicle compliance and Road User Charges (RUC) monitoring and management
• Bluetooth OBD-II adapter connectivity for real-time vehicle diagnostics
• Automated RUC purchasing on your behalf ("RUC Assist"), available to eligible subscribers
• Notifications and alerts relating to vehicle compliance milestones

We may add, modify, or remove features at our discretion. Where changes materially affect your use of the Services, we will make reasonable efforts to notify you in advance.

2. Eligibility and Account Registration

To use the Services, you must:

• Be at least 18 years of age
• Be a resident of New Zealand
• Provide accurate, current, and complete information when creating your account
• Maintain the security of your account credentials and not share access with any other person

You are responsible for all activity that occurs under your account. If you suspect unauthorised access, you must notify us immediately at admin@myvehicleassistant.co.nz.

We reserve the right to suspend or terminate accounts that contain inaccurate information or that we reasonably believe have been compromised.

3. Subscriptions and Billing

3.1 Subscription Plans

The Services are offered on a free tier and a paid subscription basis. The current subscription options are:

• Monthly Plan: NZD $3.99 per month
• Annual Plan: NZD $34.99 per year

Paid subscribers receive access to unlimited vehicles in their garage and up to three Bluetooth-connected OBD vehicles, which enables access to the RUC Assist feature.

3.2 Auto-Renewal

All subscriptions are auto-renewing. Your subscription will automatically renew at the end of each billing period at the then-current rate unless you cancel before the renewal date. By subscribing, you authorise the applicable app store to charge your nominated payment method on a recurring basis.

3.3 Billing and Payment

All payments are processed through the Apple App Store or Google Play Store. We do not directly handle your payment card information. Billing is subject to the payment terms of the relevant app store platform.

3.4 Cancellation

You may cancel your subscription at any time through your device's App Store subscription settings. Cancellation takes effect at the end of the current billing period. You will retain access to paid features until that date. We do not offer refunds for partial billing periods, except where required by applicable law.

3.5 Price Changes

We reserve the right to change subscription pricing. We will provide at least 30 days' notice of any price increase before it takes effect at your next renewal. Continued use of the Services after a price change constitutes acceptance of the new pricing.

For free tier users, certain features are limited. We reserve the right to adjust free tier availability at any time.

4. RUC Assist

4.1 What RUC Assist Does

RUC Assist is a feature available to eligible paid subscribers that enables My Vehicle Assistant Limited to purchase Road User Charges (RUC) licences from the New Zealand Transport Agency (NZTA) on your behalf, in advance of your vehicle reaching its required distance threshold.

4.2 Authority to Act

To activate RUC Assist, you must complete a separate digital authorisation. By completing that authorisation, you confirm that you are either the registered owner of the relevant vehicle(s) or are authorised by the registered owner to grant this authority. That authorisation remains in effect until you deactivate the relevant vehicle or delete your account.

4.3 Payment for RUC Purchases

RUC licence fees are initially paid by My Vehicle Assistant Limited to NZTA on your behalf. You will then be charged the equivalent amount plus a service fee to your nominated payment method stored in the app. By activating RUC Assist, you authorise these charges.

You are responsible for ensuring your payment method remains valid and has sufficient funds. We reserve the right to suspend RUC Assist if payment cannot be collected.

4.4 Limitation of Liability for RUC Assist

While we will use reasonable endeavours to purchase RUC licences in advance of your required distance, we are not liable for any fines, penalties, infringement notices, damages, or other consequences arising from RUC over-runs or failures to purchase, including where caused by:

• Device malfunction, app errors, or connectivity issues
• Inaccurate, incomplete, or delayed vehicle data reported by the OBD adapter
• Payment failure or declined transactions
• Disruption to NZTA systems or services
• Any other cause reasonably outside our direct control

RUC Assist is provided as a convenience service. Ultimate responsibility for ensuring your vehicle holds a valid RUC licence at all times remains with you as the vehicle operator.

5. Bluetooth OBD-II Connectivity

Certain features of the Services require a compatible Bluetooth OBD-II adapter to be connected to your vehicle. By using these features, you acknowledge that:

• OBD adapter compatibility is not guaranteed across all vehicle makes, models, and years
• Vehicle diagnostic data retrieved via OBD is provided for informational purposes only and should not be relied upon as a substitute for professional mechanical inspection
• We are not responsible for any issues arising from the use of third-party OBD adapters
• The accuracy and completeness of OBD data depends on your vehicle's systems and the adapter used

6. User Responsibilities

You agree to:

• Use the Services only for lawful purposes and in accordance with these Terms
• Provide accurate vehicle information and keep it up to date
• Not attempt to reverse engineer, decompile, or extract source code from the app
• Not use the Services in any way that could damage, disable, or impair our systems
• Not attempt to gain unauthorised access to any part of the Services or related systems
• Not use the Services for any commercial purpose without our prior written consent

7. Intellectual Property

All content, branding, software, and materials forming part of the Services are owned by or licensed to My Vehicle Assistant Limited. Nothing in these Terms grants you any right to use our intellectual property, including our name, logo, or trademarks, without our prior written permission.

You retain ownership of any data you input into the Services. By using the Services, you grant us a limited licence to use that data to provide and improve the Services, in accordance with our Privacy Policy.

8. Privacy and Data

Your personal information is collected, stored, and used in accordance with our Privacy Policy and the New Zealand Privacy Act 2020. Our Privacy Policy is available at:

myvehicleassistant.co.nz/privacy

By using the Services, you consent to the collection and processing of your information as described in the Privacy Policy. User data is stored on Firebase infrastructure located in Australia.

9. Notifications and Compliance Alerts

The Services may send you notifications about vehicle compliance milestones, RUC thresholds, and other matters. These notifications are provided as a convenience only. We are not responsible or liable for any consequences if a notification is:

• Missed, delayed, or not delivered due to device settings, connectivity, or any other reason
• Dismissed or ignored by you

You are solely responsible for ensuring your vehicle remains compliant with all applicable laws at all times, regardless of whether you receive a notification from us.

10. Disclaimers and Limitation of Liability

10.1 No Warranties

The Services are provided "as is" and "as available" without warranties of any kind, express or implied. We do not warrant that the Services will be uninterrupted, error-free, or free of viruses or other harmful components.

10.2 Limitation of Liability

To the maximum extent permitted by New Zealand law, My Vehicle Assistant Limited's total liability to you for any claim arising from or relating to these Terms or the Services is limited to the total subscription fees paid by you in the 12 months preceding the claim.

We are not liable for any indirect, incidental, consequential, or special damages, including loss of data, loss of revenue, or loss of profit, even if we have been advised of the possibility of such damages.

10.3 Consumer Guarantees Act

Nothing in these Terms limits any rights you may have under the Consumer Guarantees Act 1993 or the Fair Trading Act 1986 that cannot be excluded by contract.

11. Third-Party Services

The Services integrate with or link to third-party platforms including the Apple App Store, Google Play Store, NZTA, and payment processors. We are not responsible for the content, practices, or terms of any third-party service. Your use of third-party services is governed by their respective terms and policies.

12. Availability and Changes to Services

We do not guarantee that the Services will be available at all times. We may suspend, modify, or discontinue any part of the Services for maintenance, upgrades, or any other reason. Where possible, we will provide advance notice of planned outages.

13. Termination

We may suspend or terminate your access to the Services if you breach these Terms, engage in conduct that may harm us or other users, or for any other reason at our reasonable discretion. We will endeavour to provide notice where possible.

You may terminate your account at any time by contacting us at support@myvehicleassistant.co.nz. Termination does not entitle you to a refund of any prepaid subscription fees except where required by law.

Upon termination, your right to use the Services ceases immediately. Sections 7, 8, 10, and 14 survive termination.

14. Governing Law and Disputes

These Terms are governed by the laws of New Zealand. Any dispute arising from or relating to these Terms or the Services will be subject to the exclusive jurisdiction of the New Zealand courts.

Before initiating formal proceedings, we encourage you to contact us directly at support@myvehicleassistant.co.nz to attempt to resolve any dispute informally.

15. Changes to These Terms

We may update these Terms from time to time. We will notify you of material changes by posting the revised Terms in the app or by email. The "last updated" date at the top of this document reflects the most recent revision. Continued use of the Services after the effective date of any changes constitutes your acceptance of the revised Terms.

16. Contact Us

If you have any questions about these Terms, please contact us: