Frequently Asked Questions

My Vehicle Assistant is a NZ vehicle compliance and monitoring app that connects to your car via a Bluetooth OBD-II adapter. It tracks your WOF, registration, RUC, service dates, and odometer — keeping you compliant without the admin.

No. The free tier supports manual entry of your vehicle details. The OBD dongle unlocks automatic odometer tracking via real-time data from your vehicle's ECU, and is required to use the RUC Assist feature.

No. We explicitly do not collect GPS location. Your operating system may request location permission as a technical requirement for Bluetooth Low Energy (BLE) scanning — this permission is used solely to enable BLE adapter discovery and does not result in any location data being recorded, processed, or retained by us. Mileage monitoring is performed entirely via OBD-II data, not GPS.

RUC Assist is an automated service available to eligible paid subscribers that purchases your Road User Charges (RUC) licences from the New Zealand Transport Agency (NZTA) on your behalf, before you reach your distance threshold. MVA pays NZTA on your behalf, then charges the equivalent amount plus a service fee to your nominated payment method.

Any vehicle with an OBD-II port — generally post-1996 petrol, diesel, EV, and PHEV vehicles. Specific compatibility with the MVA OBD dongle is listed within the app. If your vehicle is incompatible, MVA offers a vehicle incompatibility refund.

Freedom is available as a monthly or annual subscription — pricing is being finalised (TBC). A free tier is also available with manual vehicle tracking for up to 5 vehicles.

Yes, at any time through your device's App Store subscription settings. Cancellation takes effect at the end of the current billing period — you retain access to paid features until that date. Refunds are not offered for partial billing periods except where required by applicable law.

Card details for subscriptions are handled by the Apple App Store or Google Play Store — MVA does not directly handle or store subscription payment card information. For RUC Assist, card storage and payment processing is handled by Stripe, which is PCI-DSS compliant. MVA does not store card numbers directly.

Your personal information is stored on Google Firebase infrastructure located in Australia. We take reasonable technical and organisational steps to protect your information from loss, unauthorised access, disclosure, alteration, or destruction.

You can email us at admin@myvehicleassistant.co.nz. We aim to respond within 20 working days as required by the New Zealand Privacy Act 2020.